Wireless Queue Management System

EWQ Queue Management System is a wireless solution for customer flow management and analyzing. Instead of standing in the line, your customers can shop or browse marketing material while queueing. It is developed to meet customer needs and enables you to improve and optimize your customer flow. Elegantly designed ticket units, bright displays and easy-to-use service point terminals fit in all environments and are durable with very low maintenance need. The system provides tools also for optimizing and analyzing the customer flow. EWQ Wireless Queue Management System can easily be installed and taken into use by anyone. Due to it’s wireless technology, it is flexible and easily expandable allowing easy, fast and cost-effective installation. Over 3500 EWQ Wireless Queue Management Systems have been installed worldwide!

Queue Management is the ability to manage and streamline queues in order to improve customer waiting periods and staff productivity. Global Access has two innovative products which help make this happen i.e. Our Intelligent Queuing and Auto-Queue systems.

Wireless queue management system

Types Of Wireless Queue

Structured queues

Here people form a queue in a fixed, predictable position, such as at supermarket checkouts, and other retail locations such as banks or airport security. In the field of facilities management, structured queues are commonly known with different names like "Queue Managers" or "Crowd Controllers" or "Public Guidance Systems". Very often,wireless queue management systems are set up to manage ticket ranking for a service (with or without a numbered ticket) with identification and thus enable a serene and stress-free waiting. Extending the different possibilities, planned reception by appointment and remotely rank allocation on or through Short Message Service can also be included.

Unstructured queues

Where people form a queue in unpredictable and varying locations and directions. This is often the case in some forms of retail, taxi queues, ATMs and at periods of high demand in many situations. In the busiest places, physical barriers and guides are used to funnel people into a line as they

Kiosk based queues

Kiosk based queuing systems are often used for medical, banking, and many governmental service locations. As people arrive, they enter basic information into a kiosk about themselves and the reason for their visit. The information is organized and presented to staff to allow for faster customer service response. Kiosk based systems also include an information tracking system for the business to report on statistics such as wait times, volume of traffic and staff performance.

Mobile queues

Allowing customers to use their mobile phone to view real-time queue data and select a reason that they want to visit your service centre. Customers are free to carry on their day and don't have to wait in a waiting area. Customers receive notifications via SMS or App and when ready to be seen, they are called forward for service.Mobile queues can also include real time queue data statistics as well as real-time customer feedback. Mobile queues require the customer to install apps to their phone before getting into the queue. The time to install may extend the persons actual wait time for the first visit. Installing apps to a device includes unknown risks of tracking and marketing. Because not every business uses the same app, customers can end up with hundreds of apps on their device. Mobile queue apps are best for customers that visit the same place on a regular basis.

Benefits Of Wireless Queue Management System

Ease of use with high-quality devices

The Wireless Queue Management can easily be installed and taken into use by anyone. Due to its wireless technology, it is flexible and easily expandable allowing easy, fast and cost-effective installation. The EWQ System is delivered to the end-customer pre-programmed. Elegantly designed Ticket Units are made of robust high-quality materials that are above common standards. Devices fit in all environments and are durable with very low maintenance need.

Smarter and more efficient customer service

Instead of standing in the line, your customers can shop or browse marketing material while queueing. The customers can wait for service without any stress. Important data provided by EWQ reporting helps you with your resource planning, as you will know when and where more customer servants are needed.

Introducing EWQ-Touch Ticket Unit – Touch display as a media

EWQ-Touch 2.17 with touch display is a ticket unit that combines customer guidance and marketing. The big 17” display provides screen area for variety of tailored interfaces and serves also as a digital marketing media. Product information, campaigns and other customer information can be controlled using seeSignage. seeSignage is a browser-based tool for all management and production of the digital signage and electronic shelf labels.

Access Controllers Top
SY-400/A
For the control of up to two doors
A programmable controller Two connectors for badge readers and a connector for PRintX Multiple communication types: TCP/IP, Wi-Fi, RS-485 2 inputs / 2 outputs
Master Control Unit
For the control of up to 32 doors

central controller for controlling Access III&IV, PRX-40/A, SY-11 Four input/output relay logic for event control Optional large memory

Keypad Controllers Top
PRX-40/B
Combining proximity with a keypad as an online and offline unit
Allows access to hundreds of users Four operating modes Elegant casing Perfect for locations with limited access or where space is at a premium Set up and control directly from the keyboard
PRX-40/A
Mini Proximity with numeric keypad access control stand-alone controller
Four operating modes Reliable, attractive and compact design Perfect for locations with limited access or where space is at a premium Stand-alone version is also available
SY-11
Magnetic or barcode controller with numeric keypad
Four operating modes Reliable, attractive and compact design Perfect for locations with limited access or where space is at a premium Stand-alone version is also available
Stand Alone Controllers Top
PRintX-FPR-40/B
A stand alone biometric access solution
Validates up to 9,000 cardholders A stand alone biometric access solution Choice of sensor types: Optic and T.C. Operates with PRX-40/B for easy programming or verification Elegant casing
Special Solutions Top
Access Lift
Access Controller for Elevators
Activate your elevator using magnetic / barcode / proximity / smart card readers Access up to 28 floors Dedicated, user-friendly programming
Biometric Readers Top
PRintX-FPR (Optic and T.C.)
A biometric fingerprint reader - the highest security level for personal recognition
Validates up to 9,000 cardholders Fast access authorization Can be used for both identification and verification A choice of fingerprint sensors Elegant casing
Smart Readers Top
Mifare
Contactless Mifare Smart Card Reader/Writer
Read/Write Distance: Reading Range Up to 50mm Communication Speed: Up to 57.6 kbps Operating Frequency: 13.56 MHz
DESFire
For increased personal security
High level of security, fast read transaction speed, flexible (dynamic) file structure Custom configuration - completely configurable for every access control application Enables future uses for computerized systems (electronic signature, encoding, etc.)
Short Range Readers Top
PRX-20
Proximity waterproof reader Proximity 125khz 100% waterproof PCB Up to 10 cm reading distance
PRX-25
Small proximity waterproof reader
Proximity 125khz reader Up to 10 cm reading distance Waterproof - suitable for outdoor use
PRX-3A
A flexible reader with a simple design
Reliable, attractive and compact design Up to 10 cm reading distance Perfect for locations with limited access
Short Range with keypad Top
PRX-30
Combine proximity with a keypad
Reliable, attractive and compact design Up to 10 cm reading distance Perfect for locations with limited access
Long Range Readers Top
PRX-100
RFID long range reader
Long range: 3-15 meters reading distance Proximity 2.4 Ghz reader Waterproof Active proximity card
Additional Solutions Top
Guard Patrol Device
Mobile guard tour monitoring system
Electronically record mobile staff movements Vandal proof, easy to operate and carry IP66 - totally protected against dust and strong jets of water